Customer Support Specialist

Full job description

At Cinque Med, Customer Support Representative serves as the primary liaison between a company and its customers, responsible for addressing inquiries, resolving issues, and ensuring satisfaction across multiple communication channels including phone, email, live chat, and social media. Key Responsibilities Respond promptly to customer inquiries and resolve complaints professionally. Process orders, returns, exchanges, and account updates accurately. Provide detailed product and service information to guide customer decisions. Document all interactions and maintain records in CRM systems. Escalate complex technical or billing issues to appropriate internal departments. Follow up with customers to confirm issue resolution and satisfaction. Required Skills and Qualifications Education: High school diploma or GED required; bachelor’s degree preferred. Experience: Prior customer service or call center experience is beneficial. Technical Proficiency: Familiarity with CRM software, ticketing systems, and Microsoft Office. Soft Skills: Strong verbal and written communication, active listening, empathy, and patience. Problem-Solving: Ability to multitask, manage high call volumes, and remain calm under pressure. Adaptability: Capacity to learn product details quickly and assist with basic technical troubleshooting.